Regulatory Disclosures & Policies
Regulatory Status
Luxetrope Finance Private Limited is a Reserve Bank of India (RBI) registered Non Banking Financial Company (NBFC), holding a valid Certificate of Registration issued under Section 45 IA of the RBI Act, 1934.
RBI does not accept any responsibility or guarantee regarding the financial soundness of the company or the accuracy of any statements made herein.
Products & General DISCLAIMERS
Luxetrope Finance offers secured lending solutions against eligible artworks and collectibles, subject to internal credit policies, collateral valuation norms, and applicable laws.
All loans are governed by detailed Sanction Letters and Loan Agreements, which specify interest rates, tenure, fees, charges, covenants, and borrower obligations.
Interest Rate & Charges Disclosure
Interest rates, loan to value (LTV), tenure, and applicable fees are determined on a case to case basis in accordance with the Company’s Board-approved Interest Rate Policy.
Complete details of:
- Applicable interest rates
- Processing fees
- Penal charges (if any)
- Other applicable costs
Are transparently disclosed to the borrower prior to loan sanction and documented in the Sanction Letter and Loan Agreement.
Fair Practices Code
Luxetrope Finance follows a Board approved Fair Practices Code in line with RBI Master Directions for NBFCs.
The Company is committed to:
- Transparent communication of loan terms
- Fair and non-coercive recovery practices
- Respectful and professional customer engagement
Key Customer Rights include:
- Clear explanation of loan terms and charges
- Receipt of a copy of the executed loan agreement
- Periodic account statements
- Access to a structured grievance redressal mechanism
Grievance Redressal Mechanism
Luxetrope Finance has a dedicated grievance redressal framework to address customer concerns promptly.
Level 1: Grievance Redressal Officer (Name / Designation / Email / Phone / Address)
Level 2: Principal / Nodal Officer Anuj Gupta (VP – Risk) +91-9004448481
If the grievance is not resolved within the prescribed timeline, customers may escalate the matter to the RBI Integrated Ombudsman Scheme via the CMS portal.
Risk Disclosure
Loans against art and collectibles involve inherent risks, including valuation volatility and market fluctuations.
In case of default, the lender may enforce security, including liquidation of the pledged asset, in accordance with applicable laws and contractual terms.
Borrowers are advised to assess affordability, repayment capacity, and associated risks before availing any credit facility.
Privacy & Data Usage
Personal, financial, and artwork-related data are collected with explicit consent and used solely for credit assessment, regulatory compliance, and servicing purposes.
Data handling practices comply with applicable data protection norms and RBI guidelines. Luxetrope Finance does not misuse or share customer data except as required by law or regulation.