Privacy Policy
Effective Date:
Last Updated:
Luxetrope Finance Private Limited (“Luxetrope”, “Company”, “we”, “us”, or “our”) is a Non-Banking Financial Company (“NBFC”) registered with the Reserve Bank of India (“RBI”). We are committed to safeguarding the privacy and personal data of individuals and businesses who engage with us, in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
This Privacy Policy sets out the manner in which personal data is collected, processed, stored, shared, and protected.
1. Applicability and Scope
This Privacy Policy applies to:
Visitors accessing the Company’s website
Individuals or entities who voluntarily contact the Company using the contact details provided on the website
Prospective customers, clients, and business partners who share personal data through online or offline channels connected with the website
This website is intended for users located within India.
2. Data Fiduciary Details
Legal Name: Luxetrope Finance Private Limited
Registered Office:
Bhogilal Hargovindas, 2nd Floor,
K. Dubash Marg, Kala Ghoda, Fort,
Mumbai – 400001, India
Telephone: +91-22-6574-8333
Email: contact@luxetropefinance.com
For the purposes of the DPDP Act, Luxetrope is the Data Fiduciary.
3. Nature of Personal Data Collected
The Company does not collect personal data through automated means or web-based forms.
Personal data is collected only when voluntarily provided by a Data Principal through:
Email communication
Telephone calls
SMS, WhatsApp, or similar messaging platforms
Physical or in-person communication initiated based on information available on the website
Types of Personal Data
Depending on the interaction, personal data may include:
Name
Mobile number
Email address
Business or organizational details
Communication content
Any other information voluntarily disclosed
The Company does not collect sensitive personal data unless required for lawful business or regulatory purposes.
4. Purpose of Processing
Personal data is processed strictly for legitimate and lawful purposes, including:
Responding to inquiries and requests
Marketing and promotional communication
Transactional, service-related, and operational communication
Client evaluation, onboarding, and relationship management
Compliance with legal, regulatory, and RBI requirements
Internal record keeping and audit purposes
Processing is limited to what is necessary and proportionate for the stated purposes.
5. Consent and Lawful Basis
Personal data is processed based on explicit consent, as required under the DPDP Act.
By voluntarily contacting the Company through the contact details published on the website, the Data Principal:
Provides free, informed, specific, unconditional, and unambiguous consent
Consents to processing of personal data for the purposes stated in this Privacy Policy
Consents to being contacted through email, telephone, SMS, or WhatsApp, as applicable
Consent may be withdrawn at any time, subject to applicable legal or regulatory obligations.
6. Disclosure and Data Sharing
Personal data may be shared strictly on a need-to-know basis with:
Customer Relationship Management (CRM) platforms
Communication service providers (email, SMS, WhatsApp)
IT infrastructure, hosting, and cloud service providers
Professional advisors, auditors, or statutory authorities where required by law
Certain service providers may be located outside India. In such cases, the Company ensures that data sharing is carried out in compliance with applicable laws and with reasonable contractual and technical safeguards.
The Company does not sell personal data.
7. Data Storage and Retention
Personal data may be stored in electronic and physical form
Data is retained only for the duration necessary to fulfil the stated purposes or to meet statutory, regulatory, or RBI-mandated retention requirements
Upon completion of the purpose or expiry of the retention period, data is securely deleted, anonymized, or archived as required by law
8. Cookies and Tracking Technologies
The website may use limited cookies or similar technologies to ensure basic functionality and performance monitoring.
In the future, third-party analytics or marketing technologies (including those provided by Google, Meta, or LinkedIn) may be deployed.
Users may control or disable cookies through browser settings. Continued use of the website constitutes consent to such usage where applicable.
9. Children’s Data
The website is not intended for individuals below 18 years of age.
The Company does not knowingly collect personal data of children. If such data is identified, it will be deleted in accordance with applicable law.
10. Rights of Data Principals
In accordance with the DPDP Act, Data Principals have the right to:
Obtain information regarding processing of their personal data
Request correction or updating of inaccurate data
Request erasure of personal data, subject to legal and regulatory requirements
Withdraw consent for processing
Submit grievances relating to data protection
Requests may be submitted to:
Email: contact@luxetropefinance.com
11. Grievance Redressal
The Company has established a grievance redressal mechanism in compliance with applicable law.
Grievances relating to personal data processing may be addressed to the contact details above and will be resolved within a reasonable timeframe.
12. Data Security Measures
The Company implements reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse, consistent with industry standards and regulatory expectations.
13. Amendments to This Policy
This Privacy Policy may be updated periodically to reflect changes in law, regulatory guidance, or business practices. The revised policy will be published on the website with an updated effective date.
14. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Courts in Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes arising in connection with this Policy.